Tech Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We provide a 1–hour response time guarantee for every ticket or email that you submit to the help desk support team. We’ll rapidly answer all typical questions and forward right away the case to our admins if any further assistance is needed. If you take advantage of the Managed Services package, we’ll perform any of the included server administration services at a time that has been discussed with you beforehand.
An Exceptional Client Care Service
We will be at your disposal 24–7 to respond to any questions that you may have with regard to our Website Control Panel or any of the apps that we have pre–installed for you on the dedicated web hosting server. If you also need help with server admin procedures, you can order our Managed Services package, which includes backup hard disk drive space, weekly Operating System updates, server monitoring and rebooting services, as well as software installation and troubleshooting services
A User–Friendly Help Area
Every dedicated server is equipped with our charge–free Website Control Panel, which boasts an exhaustive knowledge base plus a collection of educational video tutorials. Whenever you require assistance while working with the Website Control Panel, just press the Help or Videos buttons located in the upper right corner.