A lot of people who start using their very first web hosting account, or change companies, typically have enquiries with regards to how specific things are executed or chance upon difficulties when setting up different things such as emails, site settings, and so on. For this reason, some hosting providers have prepared documentation with frequently asked questions and issues so as to help their customers receive information swiftly and easily. As a result, the technical support staff members can dedicate more time to actual issues that particular clients may be encountering, as the solution for the smaller things will be available on the Internet and customers will be able to handle them without having to contact the customer service team. Having exhaustive documentation is exceptionally important, especially for new users without any past experience whatsoever, as the hosting service entails heaps of features and lots of individuals can become bewildered about what to do. A good information repository can both help you carry out the procedures that you need and become aware of how the web hosting service works as a whole.

Extensive Online Documentation in Cloud Hosting

All cloud hosting that we’re offering come with a comprehensive knowledge base where you can find all you may ever need to know with regard to your web hosting account. Whether you plan to create a brand new MySQL database, to redirect a domain by means of an .htaccess file or to set up an email address on your desktop computer or telephone, you can just read our help articles and all the info that you require will be there. When you visit a specific section of the Hepsia Control Panel, you can see articles that pertain to the features that can be accessed through it. In case you prefer to check the whole article archive and get acquainted with all the features that Hepsia is offering, or only to read general info about the web hosting service, you can browse through the whole knowledge base, which can be accessed through the Help menu in your Control Panel. We’ve tried our utmost to cover any problem that you might run into, but if you do not find what you want, you can always get in touch with us, as our help desk support staff is available to you 24x7.

Extensive Online Documentation in Semi-dedicated Servers

Our company’s semi-dedicated servers offer an elaborate article library where you can find any information that you might require about our web hosting services or about the Hepsia Control Panel that we use. We’ve created it based on the feedback that we’ve acquired from our clients over the years and, as a consequence, our articles address specific issues that you could bump into and offer the best means of resolving them, for example receiving an HTTP 500 error message or not being able to send e-mails from your desktop computer even though you have the right SMTP settings. The articles are available in each and every Control Panel section and you can examine them at any given time. They can help you boost your knowledge not only about our platform, but also about the hosting field in general, as they include step-by-step instructions and general information such as what file access permissions or cron jobs are.