The accessibility to the customer and technical support that a cloud hosting company offers will tell you a lot about the services which they offer as well. If you can use only emails and tickets, you have most probably come across some reseller and not the hosting provider. If this is the case, you'll probably have to wait for a few days in order to get an issue resolved since your reseller may not be checking their communication regularly or they may need to get in touch with the actual hosting company for extra assistance. If the provider offers you several ways of communication with fast response time available anytime, they're most likely the top provider, not only a reseller. So you'll get prompt assistance and high quality support as they will have instant access to the servers where your account is. No matter what the problem - technical or sales, it's always much better to have the option to get in touch with your hosting company right away via your preferred method of communication.

24/7 Customer Support in Cloud Hosting

All of our cloud hosting include 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring about our web hosting services before you make an order or you're an existing client and you have any kind of question or some problem, you will be able to contact us any time, which includes weekends and holidays. We have numerous channels to get in touch with us - several phone lines around the globe for your convenience as well as live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more technical issues or any issues which need additional time to investigate and resolve. In contrast to many other web hosting providers, our trouble tickets feature a warranted maximum response time of only one hour, thus no matter what the problem is, it will be resolved in a timely manner and you will not waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated hosting service that we supply include 24/7 customer and tech support, so regardless of what problem you experience, you can get in touch with us and we will give you a hand right away. The guaranteed answer time for every email message or trouble ticket that you open through your Hepsia web hosting Control Panel is only one hour; typically the reply time hardly ever exceeds 20 minutes. We also offer telephone support with several local numbers around the globe and a live chat, which means that you'll be able to contact us and find additional details about our solutions even if you do not have an account yet. We are able to assist you with nearly any question or a difficulty you may have - payment methods, package features, email configuration, hosting account settings, etc. If you employ our services, you won't ever have a scenario where you need to wait for a few days to get a problem solved like you may need to do with many other companies.

24/7 Customer Support in VPS Servers

In case you rent a Virtual Private Server from our company, you'll be able to contact us 24/7 for any server-related issue or forany problems and / or questions with regard to the pre-installed software your server comes with. In case you haven't purchased your VPS server plan yet, you are able to find out a lot more about our services by giving us a phone call or through our live chat service. For more technical problems, you are able to send an e-mail message or open a ticket from your billing Control Panel and you'll get assistance within no more than 1 hour irrespective of the time of the day, even on weekends and holidays. The actual response time generally does not exceed half an hour. If you'd like to have assistance with third-party software, you're able to take advantage of the Managed Services upgrade that you can include to each VPS package and our administrators will help you with any set up or troubleshooting problem you could have experienced.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum answer time guarantee, you will receive prompt support when you obtain a dedicated server through our company. Our customer and technical support crews are accessible 24/7/365, as a result if you open a support ticket via your billing account or you send an e-mail message regarding any issue with your server or the pre-installed software on it whatever the time of the day, you'll have an answer within 1 hour, even during holidays. Our ticketing system is the best option if the matter involved requires longer time to be solved or when it needs to be sent to our administrators, because it's far more convenient to track the communication sent on both sides. For common, sales and billing issues/inquiries, you're able to call us or talk to a live agent using our chat service. In case you include the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 as well.