A ticketing system is the most common communication channel that hosting companies offer to their customers. It is typically part of the billing account and is the very best way to solve an issue that takes a certain period of time to investigate or that has to be forwarded to an admin. In this way, all replies contributed by either side will be kept in the very same place in case somebody else wants to work on the given problem and the info in the ticket will be available to all parties. The negative side of using a ticketing system with most hosting platforms is that it is separate from the web hosting Control Panel, which suggests that you’ll have to log in and out of at least 2 accounts in order to complete a specific operation or to reach the company’s client support staff. In case you would like to administer a number of domains and each one of them is hosted in a separate account, you’ll need to use an even larger number of accounts at the same time. In addition, it could take a significant period of time for the hosting provider to process your ticket requests.

Integrated Ticketing System in Cloud Hosting

In contrast to what you may find with lots of other web hosting providers, the support ticket system that we’re using with our cloud hosting is included in the Hepsia Control Panel, which comes with all hosting accounts. You will not have to memorize several log-in names and passwords, since you will be able to manage your tickets and the web hosting account itself from one single location. So, in case you’ve got an inquiry or run into an issue, you can touch base with our tech support team members instantaneously. Our ticketing system comes with an intelligent search option. This means that even in case you have sent a vast number of tickets over the years, you will be able to find the one that you want in an instant. Also, you can see knowledge base suggestions for solving commonly confronted problems.

Integrated Ticketing System in Semi-dedicated Servers

If you have opened a semi-dedicated server account with us and you wish to touch base with our customer service staff, you’ll be able to open a ticket directly from your Hepsia Control Panel instead of using a completely different tech support platform as you’ll have to do with the vast majority of web hosting companies out there. Our integrated ticketing system will allow you to send a new ticket easily and to look through older tickets using a clever search box. Additionally, you’ll be able to browse the applicable knowledge base articles that our system will offer you depending on the problem category that you choose for your new ticket. You can perform all the above-mentioned operations without signing out of your Control Panel at any time, so in case you stumble upon any difficulty or have an enquiry, you can contact our support engineers and solve the particular issue in no more than an hour via one single platform.