A live chat is a real-time method of communication between a hosting provider's support crew and its customers. It is an efficient way to receive some information about the website hosting services or have some issue resolved since you are talking with a live representative. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the smaller chance of mistakes any time you exchange information like usernames or domain names, the more rapid response time because the communication is live plus the fact that you don't need to stay on the chat constantly - you'll be able to do something different while the agent investigates the issue in question. Furthermore, you are able to be a part of a live chat room from any computer which is connected to the web, avoiding the telephone rates that you will have to pay if you are calling to another country.

Live Chat Support in Cloud Hosting

As a part of the support services that we offer for our cloud hosting, you can find live chat support which is online each and every day, even on holidays. You're able to get in touch with us no matter if you already have an account or not, as we will help you with all kinds of things, ranging from giving you general info about our solutions if you are not our client yet and you are thinking about obtaining one of our packages, to assisting you with setting up an email account in an e-mail client. Some issues are more complicated and time-consuming, which means that you will have to use the ticketing system which is incorporated into the Hepsia website hosting Control Panel, but we can save you time and help you in real time on the live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is online every day, even on weekends and holidays. It is the perfect way to find out more details about our semi-dedicated hosting service in case you don't have an account yet or to have a problem resolved in case you are a customer and our customer support agents will assist you promptly regardless of the time of the day you join the chat. If you are hesitating which plan is better for your sites, if you need a piece of advice whether you need a certain upgrade and how to order it or when you experience problems setting up an email account on your PC, you're able to contact us and we'll provide you with the required information at once. Our live chat is available even after our phone lines are off for the day, therefore when you have an account here, you can be certain that you will always enjoy prompt help with any question or trouble that comes up.