Should you ever encounter a problem with your site and be incapable of coping with it yourself, ask the respective hosting provider’s customer support staff to help you get the site back online. A quick resolution would be best, but a lot of companies reply within twenty four hours or even more, all the more so if you are doing business with a hosting reseller. Even if the problem can be resolved with ease, your site may not work properly or it may not be reachable at all for a long period of time, so you may lose prospective clients as it is pretty unlikely that anybody would be happy to return to a website that is broken. That is why, you should make certain not only that you can reach your hosting provider, but also that they can reply and help you in a well-timed fashion. If a software application update doesn’t proceed smoothly or you erase something incidentally, for example, the website should be restored promptly so as to avoid elongated downtime.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can just forget about waiting for hours and hours, or even a whole day, to get an answer to a client support ticket or an email. No matter when you touch base with us, we will get back to you within only 1 hour with any technical or sales queries that you might have. In reality, our actual reaction time rarely surpasses 20 to 30 minutes. As we are on duty around the clock, you’ll always receive support in a well-timed manner and we know exactly how important that is in the Internet era. As soon as you contact us, we will respond to your inquiries. If you stumble upon any technical challenge, we’ll resolve it instead of you, or we’ll give you all the needed information in case there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from our company, you can take advantage of our unbelievably fast support service. You’ll get a response to any support ticket submitted via the web hosting Control Panel or e-mail sent to our customer and technical support staff in no more than 1 hour. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. It often takes considerably less time to investigate and fix a problem. We’ll give you more details if the solution involves something that has to be done on your end. If you contact us during weekends or public holidays, the response time will be the same and since our support team is working 24 hours a day, 7 days a week, 365 days a year, you’ll obtain instant help for practically any billing, technical or general issue no matter what time of day or night it is.